Systems, Processes, And Professionalism

When you show up to a job site and you’re an installation technician for Top Class Installations you better look professional. 

An acceptable outfit for my installation technicians: blue jeans, a Top Class t-shirt, a Top Class sweatshirt or jacket—all depending on the time of year and the weather. 

You have to be branded with your Top Class uniform. You must look and behave professionally at all times.

My office staff, for the most part, are all remotely based folks that are on the phone and shooting emails back and forth with our vendors and our customers on a daily basis. We must always look professional. We must always act professionally. 

This applies to the emails that we draft. Your grammar has to be appropriate. Your punctuation has to be correct. I can’t stand when someone writes a text message and they start giving you shortcode. Instead of typing the word you, Y-O-U, they type U. 

This is unprofessional. When people come into my organization, they better be professional. If you’re not professional, and you don’t match the core value, get the fuck out.

As a business owner, it’s important for you to not limit or hoard information from your team. You must have several channels of communication open at all times to effectively communicate not only with your team but also with those doing business and potentially doing business with you. 

Here are some of the tools we utilize to keep our communication flowing:

  • Facebook Groups
  • Slack
  • Email
  • VoIP Phone System
  • Website
  • Mobile forms app
  • CRM
  • Shared Google Sheets
  • Zoom
  • Vimeo 

Systems, Processes, And Professionalism

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